Store Policy

Customer Care

At TailWagPetShop, we're committed to providing a smooth, reliable, and enjoyable shopping experience for every pet parent. Our goal is to offer quality pet supplies, dependable service, and friendly support so you can shop with confidence while caring for the pets you love.

If you have questions about products, orders, shipping, returns, or anything else related to your shopping experience, our customer support team is here to help. We strive to respond to inquiries promptly and provide clear, helpful solutions whenever assistance is needed.

Customer satisfaction is important to us, and we continuously work to improve our products, service, and overall shopping experience. Whether you're shopping for everyday pet essentials or discovering something new for your furry companion, we're dedicated to making your experience simple, convenient, and stress-free.

Email: support@tailwagpetshop.com

Response Time: Within 24–48 business hours

Privacy & Safety

Your privacy and security are important to us. TailWagPetShop collects only the information necessary to process orders, provide customer support, improve our services, and communicate important updates regarding your purchases.

We use secure payment processing through trusted third-party providers to help protect your payment information during checkout. TailWagPetShop does not store full payment card details on our servers.

Personal information such as your name, email address, shipping address, and order details is handled with care and used solely for legitimate business purposes, including order fulfillment, customer support, shipping updates, and service-related communications.

We do not sell your personal information to third parties. Information may be shared only with trusted service providers when necessary to process payments, fulfill orders, deliver packages, or comply with legal obligations.

By using our website, you agree to the collection and use of information as described in our privacy practices. If you have questions about how your information is used or protected, please contact our support team.

Wholesale Inquiries

TailWagPetShop welcomes inquiries from retailers, pet boutiques, online sellers, and businesses interested in carrying selected products from our collection.

If you're interested in wholesale opportunities, partnerships, or bulk purchasing, please contact us with details about your business, the products you're interested in, and your estimated order volume. Our team will review your inquiry and respond with available options and next steps.

We value long-term business relationships and look forward to working with partners who share our commitment to quality products and excellent customer experiences.

Wholesale Contact

Email: support@tailwagpetshop.com

Payment Methods

TailWagPetShop currently accepts the following payment methods:

Credit / Debit Cards
PayPal
Offline Payments (where available)