Shipping & Returns

We want every shopping experience at TailWagPetShop to be simple, transparent, and worry-free. Below you'll find everything you need to know about our shipping process, delivery expectations, and return policy. If you have any questions, our customer support team is always happy to help.

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Shipping Policy

At TailWagPetShop, we're committed to delivering your pet's new favorites as quickly and safely as possible. Every order is carefully processed and packaged to help ensure your items arrive in excellent condition.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Once your order has shipped, you'll receive a confirmation email containing your tracking information so you can follow your package throughout its journey.

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Shipping times vary depending on your destination, carrier availability, and seasonal demand. While we strive to meet estimated delivery windows, occasional delays caused by weather conditions, customs processing, or courier services may occur and are outside of our control.

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Please ensure that your shipping information is complete and accurate before placing your order. TailWagPetShop cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery addresses provided during checkout.

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If your package arrives damaged or if you experience any issues with your shipment, please contact our customer support team as soon as possible. We'll work with you to resolve the issue promptly and ensure you receive the assistance you need.

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Return & Exchange Policy

Your satisfaction—and your pet's happiness—is important to us. If you're not completely satisfied with your purchase, we're here to help.

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We offer a 14-day return policy on eligible items beginning from the date your order is delivered. To qualify for a return or exchange, products must be unused, in their original condition, and returned with all original packaging and accessories whenever possible.

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To begin a return, simply contact our customer support team with your order number and a brief explanation of your request. Once your return has been reviewed and approved, we'll provide instructions on how to return your item.

After we receive and inspect the returned product, we'll notify you regarding the status of your refund or exchange. Approved refunds will be issued to your original payment method within several business days, depending on your financial institution.

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Please note that certain items may not be eligible for return due to hygiene or safety reasons, including opened pet care products, consumables, customized items, or products specifically marked as non-returnable.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery. Our team will work quickly to provide a suitable resolution, including a replacement, exchange, or refund when applicable.

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At TailWagPetShop, we're dedicated to providing quality products and dependable customer service so you can shop with confidence while giving your pets the care they deserve.